Reference

Privacy Policy for your betigel account

We explain what we keep when you open an account, enter Aviator or the live tables, send a chat, or use DANA, OVO, GoPay, or QRIS.

DANAOVOGoPayQRIS

Browse Lobby Read FAQ

What this policy covers and why

betigel Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies when you create an account, check the lobby, or contact us from Indonesia. We collect the details needed to set up login access, confirm device activity, and match DANA, OVO, GoPay, and QRIS references with your account. We do not ask for your

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wallet PIN or bank password, and we do not need extra data just to let you read the privacy terms. Cookies help us remember a session on mobile or desktop, so you do not repeat the same login step after switching devices. If you ask for
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a correction, we verify the request against your registered email or phone before we change anything. We keep logs for security, fraud checks, and support history, then remove or mask data when the retention period ends or when local law requires a different rule. The same
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standard applies whether you are in Jakarta or elsewhere in Indonesia, and access is available only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST CHANNELS

Where to send privacy requests

Send any request to see, correct, or close the account data we keep through live chat, email, or WhatsApp. Include the email or phone number tied to your account so we can verify the request before we act. Our team replies 09:00-23:00 WIB, and we keep the conversation only as long as needed to document the change. If you use a new device, mention it so we can match the record faster.

Team online

Live Chat

Use live chat for access, correction, or cookie questions. We may ask for a short identity check before we touch account records, especially if you message from a new device or after a password reset.

Email

Send written requests if you want a copy of the data we hold, a correction, or a privacy question that needs attachments. We reply from the address listed on the contact page during 09:00-23:00 WIB.

Use WhatsApp for quick follow-up on a request you already opened. We use it to confirm the account name, payment reference, or device details before we make changes to the records.

DATA HANDLING

How we manage your records

We keep the policy practical: only the data needed for login, support, and payment matching stays in our records.

Account data

We store your registration details, login history, and support messages so your account can be verified later. If you change email or phone, we update the record after checking the original account details.

Cookies

Cookies remember session state on mobile and desktop, keep you logged in, and help us see when a page fails to load. You can clear them in your browser at any time.

Device security

We note device type, browser version, and login time to spot unusual access. If you switch from Android to desktop, we may ask for a fresh check before anything sensitive is changed.

Payment logs

When you use DANA, OVO, GoPay, or QRIS, we keep the reference number, time, and status. We do not store your wallet PIN, and we only use the record for reconciliation.

Retention

Support chats and account records stay only as long as needed for service, audit, or legal duties. After that, we delete or mask them according to the retention schedule we apply to Indonesia requests.

Your requests

You can ask for access, correction, or a copy of key account records through our contact paths. We verify the request first, then send the change or the data through the same secure channel.

Privacy questions we hear most

This section answers the questions people usually send before they open an account or share payment references. We cover cookies, device checks, DANA, OVO, GoPay, and QRIS records, retention timing, and who can ask for corrections. If your case depends on local law, we will say so clearly and tell you which contact path to use next. The same support team handles chat and email during 09:00-23:00 WIB.

It covers the account data we collect, why we use it, how long we keep it, and how you can ask us to correct or copy it. It also explains when access depends on local law and where it applies.

We collect the details needed to create login access, such as your email or phone number, a password hash, device signals, and the support history linked to your account. We avoid extra data that is not needed for that purpose.

Yes, we keep the payment reference, time, and status so we can match the transaction to your account. We do not store your wallet PIN, and we do not keep more payment data than the reconciliation needs.

Send the request through live chat, email, or WhatsApp from the contact details on your account. We verify the request first, then update the record and tell you what changed through the same channel.

We keep support chats, login logs, and payment references only for the period needed for service, audit, or legal duties. After that, we delete or mask them according to the retention schedule we use for Indonesia requests.

Yes. You can ask how cookies work, how we read device signals, or why a login was checked again after you switched devices. We will explain the record in plain language and point you to the next step.

Privacy Policy for your betigel account

Where to send privacy requests

Live Chat

Email

WhatsApp

How we manage your records

Account data

Cookies

Device security

Payment logs

Retention

Your requests

Privacy questions we hear most

01 What does this privacy policy cover?

02 What do you collect when I open an account?

03 Do you keep DANA, OVO, GoPay, or QRIS records?

04 How can I correct my data?

05 How long do you keep my records?

06 Can I ask about cookies or device access?

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